What Is The Difference Between An Objection And An Excuse?

Why is it bad to make excuses?

The problem with finding excuses is that this bad habit can hold you back, which means that you may never reach your financial or life goals.

To put it simply, excuses prevent you from living the life you want.

You’re giving up before you’ve even begun..

How do you explain yourself without making excuses?

Determine If It’s Necessary. Before we get into exactly how to navigate these murky waters, you need to take a good, hard, and honest look at yourself to determine if an explanation is really necessary–or if you’re only trying to sugarcoat a good old-fashioned excuse. … Avoid Qualifiers. … Apologize. … Move On.

What is the four step method for handling objections?

The four-step method for handling objections is as follows: listen carefully. acknowledge the objection. restate the objection; and.

Can excuses be true?

excuses may be true, false, or a bit of both – they just effect how people feel about situations. The reason something happens is the technical explanation for how and why. … If the excuse is a lie, then it is just an attempt to explain something dishonestly to get away without taking responsibility.

Is it bad to explain yourself?

Your choice to explain yourself teaches other people that it’s okay not to take responsibility, and that it’s okay to mind your business instead of their own. Your explanations actually perpetuate the pattern of irresponsibility!

What is the difference between a reason and an excuse?

The main function of a reason is not to justify, but to explain. Reason implies that fault is sincerely recognized and accepted…. that you step up and take accountability for your actions. An excuse exists to justify, blame or defend a fault…with the intent to absolve oneself of accountability.

What is the difference between objections and excuses in the sales process?

Sales objections are a concern that a customer has that prevents them from closing a deal. Most objections relate either to price or the concern that a product won’t meet the customer’s needs and expectations. Customer excuses are invented reasons that a customer gives for not making a purchase.

What are the most common sales objections?

Overcoming Specific Objections“Now’s Not a Good Time.” Timing is a common problem, for several reasons. … “It’s Too Expensive.” … “I’m Already in Another Contract.” … “Just Send Me the Info …” … “I Don’t Have Time to Talk to You Right Now.” … “I Need to Run This Past My Boss.” … “Product X is Cheaper.” … “You Don’t Offer Feature X.”More items…•

What are the five steps to overcome sales objections?

Use the following 4 steps to overcome sales objections and move closer to the sale.Listen Fully to the Objection. Your first reaction when you hear an objection may be to jump right in and respond immediately. … Understand the Objection Completely. … Respond Properly. … Confirm You’ve Satisfied the Objection.

How do you apologize without making excuses?

Don’t offer excuses when you apologize….Follow these steps when you make an apology:Express remorse.Admit responsibility.Make amends.Promise that it won’t happen again.

What are the 4 types of objections?

Objections can be generally classified into four types:Price/Risk. Price, cost, budget, or ROI concerns all fall into this category. … Quality of Service. … Trust/Relationship. … Stall.

What is considered an excuse?

An excuse is an explanation for why something is the way it is, that always involves the blame being put on someone or something that isn’t involved in the conversation, and not able to share their side of the story.